Refund policy

Return and Refund Policy

We take great care in producing and packaging every order. However, if there is a genuine issue with your product, please read the terms below carefully.

Return Window

Return or refund requests must be raised within 5 days of receiving your order. Requests made after this period will not be accepted.

Mandatory Unboxing Video

An unboxing video is required for all return or refund claims. Customers must record a clear, continuous, unedited video starting from before the package is opened through to the product being fully unpacked. Claims submitted without a valid unboxing video will not be processed, as this video is our only way of verifying the condition of the product at the time of delivery.

What Is Eligible for Return/Refund

Standard (non-customized) products: Only products that arrive damaged or defective are eligible for return or refund.

Customized products (mugs, frames, bottles, and other personalized/printed items): Only the following issues are eligible for return or refund:

  • A printing defect (e.g., incorrect print, faded/smudged print, misalignment not matching the approved design)
  • A product defect (e.g., a damaged, cracked, or faulty item)

Since customized products are made specifically to your approved design, we are unable to accept returns for reasons such as change of mind, ordering the wrong size/design, or dissatisfaction with a design you have already approved.

What Is Not Eligible

  • Requests made after 5 days of delivery
  • Claims without a valid unboxing video
  • Change of mind or incorrect design/details approved by the customer
  • Minor variations in color due to screen display differences
  • Damage caused after delivery (mishandling, misuse, etc.)

How to Raise a Request

  1. Record the mandatory unboxing video as described above.
  2. Contact us within 5 days of delivery via WhatsApp or email with your Order ID, a description of the issue, photos of the defect, and the unboxing video.
  3. Our team will review your claim and respond with the next steps (replacement or refund) within a reasonable time.

WhatsApp/Phone: +91 8089560193  Email: wepack2022@gmail.com

Refunds

Approved refunds will be processed back to the original payment method, or as store credit/replacement where applicable, after the returned item (if required) is received and inspected